National Account Manager – Waitrose, M&S, Booths
Moët Hennessy seeks a National Account Manager in London to manage Waitrose, M&S and Booths accounts, leading commercial plans and brand activations.
Overview
Moët Hennessy is the wines & spirits division of the LVMH Group, representing a portfolio of premium and luxury maisons. The business combines heritage brands with a global commercial organisation, operating across trade, marketing and supply-chain functions to build long‑term brand equity in on‑ and off‑trade channels.
Role & Responsibilities
- Define and execute a customer strategy and annual commercial plan for Waitrose, M&S and Booths to meet volume, margin, pricing and profit targets.
- Manage monthly and annual sales forecasting and update customer account plans using agreed commercial planning systems.
- Protect and expand distribution for Moët Hennessy brands within the designated retailers and channel segments (including online and convenience).
- Develop and negotiate Joint Business Plans; track performance versus plan and manage customer investment (FTT) and promotional ROI.
- Analyse customer sell‑out and competitor data using customer EPOS systems and brand view reports; complete pre/post evaluations of promotional activity.
- Coordinate cross‑functional support from category, marketing and supply teams to deliver agreed commercial and service objectives.
- Support trade marketing and the customer media planner in planning, booking and executing media spend and in‑store activations.
- Oversee online platform optimisation, drive digital merchandising and sales growth, and collaborate on compelling visual merchandising displays.
- Ensure timely commercial administration (pricing, new line set up, invoices) and enable effective credit management with finance.
- Deliver product education and tasting events as required and represent the business at customer trade briefings and networking opportunities.
Qualifications
- Minimum 5 years' experience in FMCG national account management or equivalent grocery retail experience.
- Proven P&L management experience and commercial acumen in retail or wholesale environments.
- Experience of managing major retailers and negotiating Joint Business Plans.
- Experience of the online retail channel and digital trade activation.
- Blue‑chip FMCG sales training or equivalent commercial background preferred.
- Full driving licence (UK) required.
- WSET qualification preferred but not essential.
- Strong negotiation, numeracy and stakeholder‑management skills; excellent communicator and relationship builder.
Skills
Experience
Minimum five years' experience in FMCG national account management with demonstrable exposure to managing major grocery customers, P&L responsibility and online retail channels; prior work with premium or luxury brands is advantageous.
Education
Bachelor's degree or equivalent preferred; WSET qualification is desirable but not essential.
Culture
Moët Hennessy operates within a high‑performing, brand‑centric culture where commercial rigour and creativity converge to protect and grow premium maison equity. The environment rewards entrepreneurial thinking, cross‑functional collaboration and an international mindset geared toward excellence in luxury trade execution.