Customer Service Assistant

Overview

Moët Hennessy is the wines & spirits division of LVMH, representing a portfolio of premium and luxury maisons. The organisation operates across production, distribution and global trade, combining heritage craftsmanship with a commercial, export-oriented approach. As an employer it offers an international, fast-paced environment with close cross‑functional collaboration between commercial, marketing and logistics teams.

Role & Responsibilities

• Process customer orders accurately and punctually, verifying SKUs, quantities and stock availability; propose substitutions when required and confirm delivery details with customers and sales representatives.
• Coordinate shipments and delivery logistics with transport partners, Veolog, the Veolog warehouse (Recy), MHCS and other internal stakeholders; proactively communicate delays or discrepancies.
• Register, investigate and resolve customer claims and escalate complex issues to Sales Managers when appropriate.
• Consolidate and manage monthly POSM orders via PPPstore; maintain master tracking records, monitor POSM receipts in Recy and flag discrepancies.
• Manage POSM requests from field teams and customers, monitor stock levels, and notify Marketing when reorders are required; support the Activation Manager with Loods stockkeeping.
• Compile and distribute accolade communications for brands (e.g., Parker points, Wine Spectator) to customers and trade partners.
• Gather and maintain logistic and product master data for finished goods and POSM; ensure timely completion of SAP price updates, GS1 compliance and documentation for key accounts.
• Provide onsite office support: liaise with MediArena facility services and vendors (cleaning, catering, security), maintain office supplies and equipment, coordinate minor repairs and assist with company events and visitor reception.

Qualifications

• Minimum 3 years’ experience in customer service, order management or supply chain support.
• Experience in FMCG, wines & spirits or logistics preferred.
• Fluency in Dutch and English (spoken and written).
• High degree of accuracy and attention to detail with a structured, organised working method.
• Service‑oriented, collaborative and proactive mindset with the ability to manage multiple stakeholders and resolve issues independently.

Skills

Experience

3–5 years’ professional experience in customer service, order-to-delivery coordination, order management or supply chain support; prior exposure to FMCG or wines & spirits distribution is advantageous.

Education

Secondary education or equivalent; vocational diploma in administration, logistics or business administration preferred.

Culture

Moët Hennessy combines the traditions of luxury winemaking with a commercial, international mindset. The workplace emphasises high service standards, cross‑disciplinary teamwork and attention to product and brand integrity, offering exposure to global trade and premium-channel operations.