Customer Service Administrator (On‑Trade)

Location Levallois‑PerretIle‑de‑FranceFrance
Type Full-Time
Seniority Mid-Level
Posted Mar 15, 2026
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Moët Hennessy — Levallois‑Perret: Customer Service Administrator (On‑Trade) responsible for order‑to‑invoice processes, dispute management and client support.

Overview

Moët Hennessy is the wines and spirits arm within the LVMH group, representing an assemblage of internationally recognised Champagne, wine and spirits Maisons. The organisation combines luxury brand stewardship with rigorous distribution networks and a commitment to refined craftsmanship, responsible consumption and global market leadership.

Role & Responsibilities

  • Manage a dedicated portfolio of On‑Trade clients (cafés, hotels, restaurants, distributors, B2B) and serve as their primary operational contact.
  • Process and follow up customer orders in the ERP from creation through invoicing, verifying quantities, prices and delivery deadlines against stock and commercial terms.
  • Handle customer enquiries received via Salesforce, telephone and email — account creation, amendments and transactional questions.
  • Coordinate with logistics carriers to monitor deliveries and resolve transport disputes; escalate and manage credit, refund and re‑billing issues.
  • Act as a cross‑functional liaison with sales, logistics, credit control, accounting and marketing to resolve anomalies and implement customer‑centric solutions.
  • Analyse operational KPIs, contribute to continuous improvement initiatives and support the team during activity peaks or absences.

Qualifications

  • Minimum 3 years’ experience in customer service, order management or order‑to‑cash functions, ideally within FMCG, wines & spirits or luxury distribution.
  • Proven experience using SAP or another ERP for order processing; Salesforce experience is a strong advantage.
  • Proficiency with Microsoft Office (Pack Office) and comfort with digital collaboration tools.
  • Strong analytical aptitude, flexibility and problem‑solving skills to manage complex order and logistical issues.
  • Excellent interpersonal skills and a collaborative mindset; fluent French, both written and spoken.

Skills

SAP ERP Sales Force Pack Office Order‑to‑cash processes KPI analysis Transport dispute resolution Customer account management

Experience

At least 3 years in a customer service or order management role, with hands‑on use of an ERP (preferably SAP); experience supporting on‑trade or B2B clients is highly desirable.

Education

Bachelor's degree or equivalent (Bac+2/3) in business administration, logistics, supply chain, commerce or a related discipline; equivalent professional experience will be considered.

Culture

Moët Hennessy operates within the LVMH ecosystem, combining rigorous standards of excellence with entrepreneurial energy. The workplace values craftsmanship, cross‑functional collaboration and a commitment to sustainable, responsible practices while supporting professional development across its Maisons.