Trilingual Visitor Experience Coordinator

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Location ÉpernayGrand EstFrance
Type Full-time
Seniority Entry-Level
Posted Feb 24, 2026

Join Moët & Chandon in Épernay, France as a Trilingual Visitor Experience Coordinator. Engage with international visitors and enhance their experience with premium champagne tours and tastings.

Overview

Moët & Chandon, a prestigious name under the LVMH conglomerate, is renowned for its exquisite champagnes and commitment to delivering unparalleled customer experiences. As a part of LVMH, Moët & Chandon offers a dynamic work environment that values innovation, excellence, and a passion for luxury.

Role & Responsibilities

  • Welcome and assist visitors, ensuring a premium brand image is maintained.
  • Conduct guided tours of the cellars and vineyards, providing engaging and informative commentary.
  • Facilitate champagne tastings and support visitors in their purchasing decisions.
  • Manage the ticketing process, including scheduling and coordinating with the back office.
  • Handle daily cash operations, including opening and closing procedures.
  • Address visitor inquiries via phone and email.
  • Ensure visitor safety during tours and manage any operational issues with the tour train and elevators.
  • Participate in sales activities within the boutique and assist with special guest receptions.

Qualifications

  • Fluency in French, English, and ideally a third language.
  • Strong general knowledge and cultural awareness.
  • Ability to adapt to an international clientele with discretion and confidentiality.

Skills

Excellent customer service and interpersonal skills. Proficiency in office and IT tools. Ability to lead and manage groups of up to 35 people. Knowledge of history, art history, and oenology. Strong organizational and analytical skills.

Experience

Entry-level position suitable for candidates with limited professional experience.

Benefits

The role offers an enriching experience in the luxury sector with opportunities to engage with a diverse, international clientele.

Culture

Moët & Chandon fosters a culture of elegance, teamwork, and continuous learning. Employees are encouraged to embody the brand's values of excellence and sophistication while contributing to a vibrant and inclusive workplace.