Trilingual Brand Ambassador

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Location ÉpernayGrand EstFrance
Type Full-time
Seniority Mid-Level
Posted Feb 24, 2026

Join Moët & Chandon in Epernay as a Trilingual Brand Ambassador. Utilize language skills and customer service expertise to enhance visitor experiences in the heart of France's champagne region.

Overview

Moët & Chandon, a prestigious name in the world of luxury champagnes, is part of the esteemed LVMH group, known for its dedication to excellence and innovation. As an employer, the brand is committed to fostering a dynamic and inclusive work environment, where creativity and passion are highly valued.

Role & Responsibilities

  • Welcome and guide visitors through the champagne cellars, providing a memorable and informative experience.
  • Conduct champagne tastings and share the brand's heritage, values, and ambitions with enthusiasm.
  • Collaborate with the reception and back-office teams to ensure a seamless visitor experience.
  • Assist visitors in the boutique with their purchases, offering expert advice and facilitating sales.
  • Maintain a strong customer relationship to enhance client retention and contribute to CRM development.
  • Stay informed about industry trends and updates.
  • Occasionally represent the brand in the boutique or during paid tastings.

Qualifications

  • Fluency in French, English, and a third language (German, Portuguese, Italian, or Dutch).
  • Minimum of 3 years of relevant experience.

Skills

Exceptional customer service and communication skills. Ability to adapt to diverse clients and situations. Proficiency in digital tools and communication platforms. Strong presentation skills and group engagement ability.

Experience

A minimum of 3 years of experience in a similar role within the luxury or hospitality industry is required.

Benefits

The position offers a dynamic work environment with opportunities for professional growth within a leading luxury brand.

Culture

Moët & Chandon fosters a culture of excellence, creativity, and innovation. The workplace is characterized by a collaborative spirit and a commitment to delivering unparalleled experiences to clients and visitors alike.