Global Retail Training Specialist

Location MilanLombardyItaly
Type Full-Time
Seniority Mid-Level
Posted Jan 29, 2026
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Join the Prada Group in Milan as a Global Retail Training Specialist. Enhance client experiences through innovative training solutions in a dynamic, international luxury fashion environment.

Overview

The Prada Group, founded in 1913 in Italy, stands as a paragon of luxury and innovation, operating across more than 45 countries with renowned brands such as Prada, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. The Group prides itself on a diverse workforce comprising over 100 nationalities, fostering a rich tapestry of cultural perspectives and ideas.

Role & Responsibilities

  • Design and develop offline training tools using instructional and graphic design methodologies to enhance the Client Experience & Skills content area.
  • Create engaging online and interactive training episodes for the Digital Retail Training app, MyMiuSpace.
  • Oversee the end-to-end process of training tool production, including translation, communication, and deployment tracking.
  • Innovate and evolve existing training tools and formats to meet business needs.
  • Facilitate virtual and in-person classroom sessions for the Regional Training Community and occasionally for store Client Advisors.
  • Monitor Regional Training Community performance using dashboards and provide follow-up through reports and communications.
  • Manage requests related to Power BI and MyMiuSpace apps, including user profile creation and IT support.

Qualifications

  • Minimum of 2 years of experience in similar fields.
  • Proven capabilities in training tools development, both instructional and graphic design.
  • Experience in training delivery and facilitation.

Skills

Proficiency in Microsoft Office; knowledge of Adobe, Canvas, and other creative digital tools is advantageous. Familiarity with SAP SuccessFactors (LMS) is highly valued. Strong understanding of e-learning platforms and digital training tools. Insight into the retail environment and mechanics; in-store experience is beneficial. Knowledge of the luxury/fashion industry is advantageous. Strong interpersonal skills and the ability to collaborate with multiple stakeholders. Fluency in Italian and English; additional languages are a plus.

Experience

A minimum of two years in a similar role, with a focus on training tools development and delivery.

Benefits

Working in a creative, international environment with opportunities for professional growth. The company promotes an inclusive and diverse workplace, offering equal opportunities for all.

Culture

The Prada Group fosters a creative and international environment, valuing curiosity and the pursuit of excellence. The company is committed to inclusivity, ensuring equal opportunities and promoting diversity as a core value.