Department Manager
Join Miu Miu in Venezia as a Department Manager. Lead a team in a dynamic environment, ensuring exceptional client service and achieving sales targets. Fluency in Italian and English required.
Overview
Miu Miu, a distinguished brand under the Prada Group, offers a dynamic and innovative work environment. The Prada Group, established in 1913 in Italy, is renowned for its tradition of excellence and forward-thinking vision. With iconic brands such as PRADA, Church’s, Car Shoe, and Pasticceria Marchesi, the group operates in over 45 countries and employs a diverse workforce from more than 100 nationalities.
Role & Responsibilities
- Serve as a brand ambassador, achieving qualitative and quantitative objectives for the assigned product category.
- Lead and motivate the department team to meet sales targets and ensure an exceptional client service experience.
- Analyze department performance and implement actions to achieve business objectives.
- Provide commercial suggestions to the Store Manager and drive the team to exceed KPIs.
- Stay informed on market trends and share insights with relevant functions.
- Foster the development of the e-commerce channel.
- Ensure high levels of customer satisfaction and strengthen customer loyalty through clienteling activities.
- Train and inspire sales staff in product knowledge, sales techniques, and company procedures.
- Identify high-potential collaborators for internal development opportunities.
- Facilitate effective communication and encourage information sharing through morning briefings.
- Ensure in-depth product knowledge within the department and support product/collection training needs.
- Provide feedback and suggestions on department needs to the Store Manager.
- Maintain the visual presentation of the department and ensure efficient back-of-house organization.
- Protect company assets and uphold staff grooming standards.
Qualifications
- Fluency in Italian and English; additional languages are desirable.
- Passion and knowledge of the managed product category.
- Business-driven mindset.
- Team player with leadership and influence skills.
- Strong customer service orientation.
- Confident, enthusiastic, and positive demeanor.
- Problem-solving abilities.
- Organized and detail-oriented.
- Interest in luxury fashion, art, and design.
Skills
Experience
Previous experience in a similar role within the luxury fashion industry is preferred.
Education
Business/Retail Management degree or equivalent is a plus.
Benefits
Opportunities for professional growth and development within a prestigious international company.
Culture
The Prada Group fosters a creative and international environment, valuing the talent and passion of its employees. The company encourages curiosity and a quest for excellence, leading to professional growth and success.