Client Advisor
Join Miu Miu in Venice as a Client Advisor. This role involves supporting sales and stock management, providing exceptional customer service, and maintaining brand standards. Located in Italy, part of the prestigious Prada Group.
Overview
Miu Miu, a distinguished brand under the Prada Group, is renowned for its innovative approach to luxury fashion. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries with a diverse portfolio including PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on its tradition of excellence and innovation, employing individuals from over 100 nationalities.
Role & Responsibilities
- Provide an exceptional in-store experience by welcoming and serving customers.
- Develop and maintain client relationships using CRM and digital tools.
- Engage in cross-selling across departments to achieve sales targets and KPIs.
- Stay informed about fashion trends and competitors.
- Demonstrate comprehensive brand and product knowledge.
- Address customer complaints effectively, liaising with management as needed.
- Maintain high standards of shop floor and visual display in line with company guidelines.
- Ensure product security and prevent theft.
- Manage daily goods receipt and arrange merchandise per corporate procedures.
- Organize and conduct product counts and stock-takes.
- Track product flow using the SAP system.
- Oversee stockroom activities related to markdowns and manage product flow during repairs.
- Facilitate returns, shop-to-shop transfers, and e-commerce deliveries according to corporate guidelines.
Qualifications
- Fluent in English; additional languages are advantageous.
- High affinity for luxury products.
- Strong sense of responsibility.
Skills
Experience
Previous experience in luxury retail or a similar environment is preferred.
Education
A degree in Business or Retail Management is advantageous.
Benefits
Employees benefit from working in a creative, international environment that values talent and passion, fostering professional growth. The company promotes inclusivity and equal opportunities for all.
Culture
The Prada Group fosters a creative and international work environment, driven by curiosity and a pursuit of excellence. The company values the talent and passion of its employees, promoting professional growth and inclusivity, ensuring equal opportunities for all.