Client Advisor
Join Miu Miu in Porto Cervo as a Client Advisor, offering luxury retail expertise in a dynamic and inclusive environment.
Overview
Miu Miu, a distinguished brand under the Prada Group, epitomizes avant-garde fashion with a playful yet sophisticated edge. As part of the Prada Group, a global leader in luxury, Miu Miu benefits from a rich heritage of craftsmanship and innovation, offering employees the opportunity to work within a dynamic and prestigious environment.
Role & Responsibilities
- Welcome and serve customers, ensuring an exceptional in-store experience.
- Develop and maintain client relationships using CRM and digital tools.
- Engage in cross-selling across departments to maximize sales opportunities.
- Stay informed about fashion trends and competitors.
- Demonstrate comprehensive brand and product knowledge.
- Handle customer complaints effectively, involving the line manager when necessary.
- Maintain high standards of shop floor and visual displays in line with company guidelines.
- Contribute to security measures to prevent product thefts.
- Ensure the safety of products during the handling process in the warehouse.
- Manage daily goods receipt and arrange merchandise according to corporate procedures.
- Organize and perform product counting and stock-takes.
- Track product flow using the SAP system.
- Oversee product flow during repairs and manage stockroom activities related to markdowns.
- Ensure returns, shop-to-shop transfers, and e-commerce deliveries follow corporate guidelines and deadlines.
Qualifications
- Fluent in spoken English; additional languages are desirable.
- High affinity for luxury products.
- Strong sense of responsibility.
- Ability to work both independently and as part of a team.
- Organized and detail-oriented.
- Mature and assertive demeanor.
- Business/Retail Management degree or equivalent is a plus.
Skills
Experience
Previous experience in luxury retail or a similar customer-facing role is preferred.
Education
Business/Retail Management degree or equivalent is a plus.
Culture
Miu Miu fosters a creative and international atmosphere, driven by a commitment to excellence and innovation. The brand values diversity and inclusivity, ensuring a respectful and equitable workplace for all employees.