Client Advisor

Overview

Miu Miu, a renowned brand under the Prada Group, epitomizes avant-garde luxury fashion. As part of the prestigious Prada Group, Miu Miu benefits from a rich heritage of innovation and excellence, offering a dynamic and creative work environment. The brand is celebrated for its bold and playful approach to fashion, appealing to a sophisticated and discerning clientele.

Role & Responsibilities

• Serve as a brand ambassador, conveying the brand philosophy and values to clients.
• Maximize individual and team sales by providing an extraordinary luxury customer experience.
• Capture and maintain customer data in the CRM to foster personalized relationships and future opportunities.
• Promote an Omni Channel mindset and collaborate with colleagues to ensure a consistent customer experience.
• Engage in cross-selling across departments to achieve sales targets and KPIs.
• Stay informed on fashion trends and competitors.
• Maintain high standards of shop floor and visual displays, adhering to operational guidelines.
• Address customer complaints effectively, liaising with management when necessary.
• Ensure security and prevent product theft.

Qualifications

• Proven experience in building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Fluency in English; additional languages are advantageous.

Skills

Experience

Experience in luxury retail or a similar client-facing role is preferred.

Culture

Miu Miu fosters a creative and international workplace, driven by curiosity and the pursuit of excellence. The brand values diversity and inclusivity, ensuring equal opportunities and a respectful environment for all employees.