Client Advisor

Overview

The Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation. Operating globally in over 45 countries, the Group encompasses prestigious brands such as PRADA, Miu Miu, Church’s, and Car Shoe, employing a diverse workforce from more than 100 nationalities.

Role & Responsibilities

• Provide an exceptional in-store experience by welcoming and serving customers.
• Foster and maintain client relationships using CRM and digital tools.
• Engage in cross-selling across departments to maximize sales opportunities and achieve sales targets.
• Stay informed about fashion trends and competitors.
• Demonstrate comprehensive brand and product knowledge.
• Address customer complaints effectively, liaising with management when necessary.
• Maintain high standards of shop floor and visual display in line with company guidelines.
• Contribute to security measures to prevent product theft.
• Ensure the safety of products and valuable materials during handling processes.
• Manage daily goods receipt and merchandise arrangement following corporate procedures.
• Organize and conduct product counts and stock-takes.
• Track product flow accurately using the SAP system.
• Oversee product flow during repairs and manage stockroom activities related to markdowns.
• Ensure timely returns, shop-to-shop transfers, and e-commerce deliveries according to corporate guidelines.

Skills

Experience

Experience in luxury retail or a similar environment is preferred.

Education

A degree in Business or Retail Management is advantageous.

Benefits

The role offers the opportunity to work in a creative and international environment, fostering professional growth and development.

Culture

The Prada Group values creativity and excellence, fostering a diverse and inclusive workplace. The company is committed to equal opportunities and respects diversity, ensuring a fair and respectful environment for all employees.