Client Advisor

Location MacauChina
Type Full-Time
Seniority Entry-Level
Posted Feb 9, 2026
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Join Miu Miu in Macau as a Client Advisor. Deliver exceptional luxury experiences and contribute to the brand's success. Fluency in Mandarin required.

Overview

Miu Miu, a distinguished brand under the Prada Group, epitomizes luxury and innovation. Founded in 1913 in Italy, the Prada Group has established itself as a global leader in the luxury sector, operating across more than 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on a diverse workforce comprising over 100 nationalities, fostering a rich and inclusive environment.

Role & Responsibilities

  • Ensure an exceptional and memorable luxury customer experience by placing the client at the forefront and addressing their needs and expectations.
  • Achieve individual and team sales targets, contributing to the store's overall success.
  • Exceed KPI goals by providing high-quality sales and customer service.
  • Demonstrate extensive knowledge of products and the history, culture, and DNA of Prada and Miu Miu.
  • Capture customer data in the company CRM to maintain and develop client relationships.
  • Promote an Omni Channel mindset to enhance the customer experience.
  • Stay informed on fashion trends and competitors to engage customers and provide informed advice.
  • Resolve client complaints in collaboration with the line manager and Client Service team.
  • Handle products with care and respect, utilizing digital tools to offer a comprehensive luxury experience.
  • Conduct customer appointments in person or virtually, leveraging technology.
  • Collaborate with the Back of House team to maintain store operations and an organized stock room.
  • Adhere to company procedures regarding operations, security, cash activity, inventory, and logistics.
  • Foster a positive working environment through teamwork, open communication, and embracing diversity and inclusion values.

Skills

Passion for human relations and sales Problem-solving abilities and curiosity about luxury fashion, art, and design Experience in building long-lasting client relationships Ability to work independently and as part of a team Excellent communication and interpersonal skills Passion and knowledge of the managed product category Fluency in spoken Mandarin

Experience

Experience in luxury retail or a similar customer-facing role is preferred.

Benefits

Working at Miu Miu offers a creative and international environment with opportunities for professional growth. The company values talent and passion, promoting an inclusive work environment with equal opportunities for all.

Culture

The Prada Group fosters a creative and international workplace, driven by curiosity and a pursuit of excellence. The company values diversity and inclusion, ensuring a fair and respectful environment for all employees, regardless of personal characteristics.