Client Advisor

Location LondonEnglandUK
Type Full-Time
Seniority Entry-Level
Posted Oct 25, 2025
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Join Miu Miu in London as a Client Advisor. Engage in luxury customer service, promoting the brand's philosophy while achieving sales targets. Part of the esteemed Prada Group.

Overview

Miu Miu, a distinguished brand under the prestigious Prada Group, epitomizes avant-garde luxury fashion. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating across more than 45 countries with renowned brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on a rich tradition of excellence and innovation, employing a diverse workforce of over 100 nationalities.

Role & Responsibilities

  • Ensure an exceptional luxury customer experience, prioritizing client needs and fostering meaningful relationships.
  • Act as a Brand Ambassador, conveying and promoting the brand philosophy and values.
  • Achieve individual and team sales targets, actively contributing to store success.
  • Exceed KPI goals, maintaining high standards of sales and customer service.
  • Demonstrate extensive product knowledge and understanding of Prada's history and culture.
  • Capture and maintain customer data in the CRM for personalized client engagement.
  • Embrace and promote an Omni Channel mindset.
  • Stay informed on fashion trends and competitors to engage customers effectively.
  • Resolve client complaints in collaboration with the line manager and Client Service team.
  • Operate with care and respect for products, utilizing digital tools for an integrated luxury experience.
  • Conduct customer appointments in-person or virtually.
  • Collaborate with Back of House for daily store operations and stockroom organization.
  • Adhere to company procedures regarding operations, security, cash activity, inventory, and logistics.
  • Foster open communication and teamwork, promoting a positive and inclusive work environment.

Qualifications

  • Previous experience within a luxury or premium brand.

Skills

Understanding of luxury customer service. Experience in building long-lasting client relationships. Ability to work both independently and collaboratively. Excellent communication and interpersonal skills. Fluency in English.

Experience

Candidates should possess similar experience within a luxury or premium brand environment.

Benefits

Employees benefit from a creative and international work environment, with opportunities for professional growth and development. The company is committed to diversity, inclusivity, and equal opportunities for all.

Culture

The Prada Group fosters a creative and international environment, driven by curiosity and a pursuit of excellence. The company values talent and passion, promoting professional growth and an inclusive workplace that respects diversity and ensures equal opportunities for all.