Client Advisor
Join Miu Miu at Istanbul's Zorlu Center as a Client Advisor. This role involves customer service excellence and stock management in a luxury retail environment.
Overview
Miu Miu, a distinguished brand under the Prada Group, epitomizes avant-garde fashion and innovation. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries with brands including PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on a diverse workforce, comprising over 100 nationalities, and is committed to excellence and innovation.
Role & Responsibilities
- Provide an exceptional in-store experience by welcoming and serving customers.
- Cultivate and maintain client relationships using CRM and digital tools.
- Engage in cross-selling across all departments to achieve sales targets and KPIs.
- Stay informed about fashion trends and competitors.
- Demonstrate comprehensive brand and product knowledge.
- Address customer complaints effectively, liaising with the line manager as needed.
- Maintain high standards of shop floor and visual display in line with company guidelines.
- Contribute to store security and prevent product theft.
- Ensure the safety and proper handling of products in the warehouse.
- Manage daily goods receipt and merchandise arrangement following corporate procedures.
- Organize and conduct product counts and stock-takes.
- Track product flow using the SAP system.
- Oversee product flow during repairs and manage stockroom activities related to markdowns.
- Ensure returns, shop-to-shop transfers, and e-commerce deliveries adhere to corporate guidelines and deadlines.
Qualifications
- Fluent in spoken English; additional languages are advantageous.
- Strong affinity for luxury products.
- High sense of responsibility.
- Ability to work both independently and as part of a team.
- Organized and detail-oriented.
- Mature and assertive demeanor.
- Business/Retail Management degree or equivalent is a plus.
- Interest in luxury fashion, art, and design.
Skills
Experience
Previous experience in luxury retail or a similar customer-facing role is preferred.
Education
Business/Retail Management degree or equivalent is a plus.
Benefits
Working in a creative and international environment with opportunities for professional growth. The company promotes an inclusive work environment and values diversity.
Culture
The Prada Group fosters a creative and international atmosphere, driven by curiosity and the pursuit of excellence. The company values the talent and passion of its employees, promoting professional growth and inclusivity. Diversity is embraced as a core value, ensuring equal opportunities and a respectful workplace for all.