Client Advisor
Join Miu Miu in Firenze as a Client Advisor. Enhance sales and manage stock in a luxury retail setting. Fluent English required.
Overview
Miu Miu, a subsidiary of the prestigious Prada Group, is renowned for its avant-garde approach to fashion, combining a rebellious spirit with sophisticated elegance. As part of the Prada Group, Miu Miu benefits from the conglomerate's global reach and commitment to excellence, offering employees the opportunity to work within a dynamic and innovative luxury environment.
Role & Responsibilities
- Welcome and serve customers, ensuring an excellent in-store experience.
- Develop and maintain client relationships using CRM and digital tools.
- Engage in cross-selling across departments to maximize sales opportunities.
- Stay informed about fashion trends and competitors.
- Demonstrate comprehensive brand and product knowledge.
- Handle customer complaints effectively, liaising with management when necessary.
- Maintain high standards of shop floor and visual display in compliance with operational guidelines.
- Ensure product safety and prevent theft.
- Manage daily goods receipt and arrange merchandise according to corporate procedures.
- Organize and conduct product counting and stock-takes.
- Track product flow using the SAP system.
- Oversee stockroom activities related to markdowns and manage product flow during repairs.
- Facilitate returns, shop-to-shop transfers, and e-commerce deliveries following corporate guidelines.
Qualifications
- Fluent in English; additional languages are desirable.
- Strong affinity for luxury products.
- High sense of responsibility.
- Ability to work both independently and as part of a team.
- Organized and detail-oriented.
- Mature and assertive demeanor.
Skills
Experience
Prior experience in luxury retail or a similar customer-facing role is preferred.
Education
High school diploma or equivalent; further education in fashion or retail management is advantageous.
Culture
Miu Miu fosters a creative and international work environment, emphasizing curiosity and the pursuit of excellence. The brand values diversity and inclusivity, ensuring equal opportunities and a respectful workplace for all employees.