Client Advisor
Join Miu Miu in Bodrum as a Client Advisor. Work within the prestigious Prada Group, offering luxury retail expertise and customer service excellence.
Overview
Miu Miu, a distinguished brand under the Prada Group, offers a unique opportunity to work within a global leader in the luxury sector. The Prada Group, established in 1913, encompasses renowned brands such as Prada, Versace, and Church's, operating across more than 45 countries with a diverse workforce representing over 100 nationalities. The Group is committed to innovation and excellence, providing a dynamic and inclusive work environment.
Role & Responsibilities
- Provide exceptional customer service and a memorable in-store experience.
- Develop and maintain client relationships using CRM and digital tools.
- Engage in cross-selling across departments to achieve sales targets and KPIs.
- Stay informed about fashion trends and competitors.
- Demonstrate extensive brand and product knowledge.
- Address customer complaints effectively, involving management as needed.
- Maintain high standards of shop floor and visual displays, adhering to operational guidelines.
- Ensure product security and prevent theft.
- Manage daily goods receipt and merchandise arrangement according to corporate procedures.
- Organize and conduct product counts and stock-takes.
- Track product flow using the SAP system.
- Oversee stockroom activities related to markdowns.
- Facilitate returns, shop-to-shop transfers, and e-commerce deliveries in line with corporate guidelines.
Qualifications
- Fluent in spoken English; additional languages are advantageous.
- Affinity for luxury products.
- Strong sense of responsibility.
- Ability to work independently and collaboratively.
- Organized and detail-oriented.
- Mature and assertive demeanor.
Skills
Experience
Previous experience in luxury retail or a similar customer-focused environment is preferred.
Education
Business/Retail Management degree or equivalent is a plus.
Benefits
The position offers a creative and international work environment, fostering professional growth and valuing talent and passion. The Prada Group is committed to diversity and inclusion, ensuring equal opportunities for all employees.
Culture
The Prada Group champions a culture of creativity, curiosity, and excellence, valuing the diverse talents of its workforce. The company promotes an inclusive environment, ensuring equal opportunities and fostering a respectful workplace for all.