Client Advisor
Join Miu Miu in Bodrum as a Client Advisor, where luxury meets innovation. Be part of the Prada Group, offering an exceptional career in a creative and inclusive environment.
Overview
Miu Miu, a distinguished brand under the esteemed Prada Group, is renowned for its avant-garde approach to fashion. The Prada Group, established in 1913 in Italy, stands as a paragon of luxury and innovation, operating across more than 45 countries with a diverse portfolio that includes PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. The Group prides itself on a multicultural workforce, encompassing over 100 nationalities, and is committed to fostering an environment of creativity and excellence.
Role & Responsibilities
- Provide exceptional customer service by welcoming and assisting clients, ensuring a superior in-store experience.
- Cultivate and maintain client relationships using personalized approaches and leveraging CRM and digital tools.
- Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
- Stay informed about current fashion trends and competitors.
- Exhibit comprehensive brand and product knowledge.
- Address customer complaints effectively, involving the line manager when necessary.
- Maintain high standards of shop floor and visual display in accordance with company operational guidelines and stock procedures.
- Contribute to store security and prevent product thefts.
- Ensure the safety and proper handling of products and valuable materials in the warehouse.
- Manage daily goods receipt, merchandise arrangement, and product preparation for sales floor and special areas.
- Organize and conduct product counts and stock-takes.
- Track product flow accurately using the SAP system.
- Oversee product flow during repairs and manage stockroom activities related to markdowns.
- Ensure compliance with corporate guidelines and deadlines for returns, shop-to-shop transfers, and e-commerce deliveries.
Qualifications
- Fluency in spoken English; additional languages are advantageous.
- Strong affinity for luxury products.
- High sense of responsibility and maturity.
- Ability to work both independently and collaboratively.
- Organized and detail-oriented.
- Assertive demeanor.
Skills
Experience
Previous experience in luxury retail or a similar customer-facing role is preferred.
Education
Business/Retail Management degree or equivalent is a plus.
Benefits
The role offers the opportunity to work in a creative and international environment, fostering professional growth and development.
Culture
The Prada Group is dedicated to creating an inclusive workplace that values diversity and promotes equal opportunities for all employees. The company is committed to fostering a respectful and fair environment where talent and passion are recognized and nurtured.