Store Manager

Overview

Michael Kors is a global luxury lifestyle brand within Capri Holdings, recognised for accessible luxury in ready-to-wear, handbags, footwear and accessories. The label operates an international retail network and emphasises a polished client experience, commercial discipline and a brand-led retail culture that values creativity, training and operational excellence.

Role & Responsibilities

• Lead, inspire and coach the store team to achieve sales and service objectives while modelling brand behaviours and grooming standards.
• Recruit, onboard and develop high-performing sales talent; implement retention, talent and succession plans.
• Drive sales performance through quarterly business planning, KPI analysis, targeted coaching and effective use of clienteling tools.
• Own operational delivery including inventory integrity, bi-annual inventories, loss prevention, store maintenance and cost control.
• Manage rostering to ensure optimal coverage; monitor expenses and implement actions to improve store profitability.
• Collaborate with District Manager, visual merchandising, logistics and product teams to optimise assortment, floor execution and local marketing events.
• Resolve HR and customer-service escalations proactively, partnering with HR and LPRM as required.
• Maintain and leverage the client database and company communication platforms to grow loyalty and repeat business.

Qualifications

• Proven retail management experience with a fast-paced, customer-facing retailer, including responsibility for P&L and team leadership.
• Demonstrable ability to recruit, develop and retain frontline retail talent and to deploy actionable talent and succession plans.
• Strong commercial acumen with proficiency in Retail Math and KPI interpretation to translate reports into business plans.
• Excellent organisational and interpersonal skills, with meticulous attention to detail and the ability to perform under pressure.
• Fluent English and strong capability to adopt and leverage retail technologies and clienteling platforms.

Skills

Experience

Substantial prior retail management experience within a fast-paced, results-driven environment, with a track record of leading teams to exceed sales targets, managing inventory and loss-prevention programmes, and executing collar-to-floor visual and commercial strategies.

Education

Secondary education required; degree or diploma in Business, Retail Management, Fashion Retail or a related discipline preferred.

Culture

Michael Kors fosters a dynamic, brand-focused retail culture that balances creativity with commercial rigour. Employees are expected to deliver elevated client experiences and benefit from structured training, collaborative regional teams and an international brand environment driven by style and performance.