Store Manager

Overview

Michael Kors is a global luxury fashion brand within Capri Holdings Limited, known for accessible American luxury across ready-to-wear, accessories and leather goods. As an employer, the brand emphasizes retail excellence, strong commercial performance, and a polished client experience, offering structured career pathways within a multinational luxury group.

Role & Responsibilities

• Lead, inspire and coach the store team to deliver consistent performance, accountability and a high-standard brand experience.
• Recruit, onboard and develop talent; implement talent and succession plans to maximise retention and build a team of brand ambassadors.
• Drive exceptional customer service and clienteling, ensuring proactive management of the client database and use of clienteling apps to increase loyalty and repeat business.
• Own sales performance: set targets, analyse reports, develop action plans and use quarterly planners to meet or exceed sales and unit goals.
• Maintain store operations and visual standards, control costs, ensure inventory integrity via bi-annual inventories, and prioritise loss prevention in collaboration with LPRM.
• Optimise workforce scheduling to ensure the right people are in the right place at the right time and ensure adherence to grooming and brand presentation standards.
• Collaborate with district and corporate teams, retail partners and logistics to drive assortment, merchandising directives and district-wide performance.

Qualifications

• Proven retail management experience with a fast-paced, customer-focused retailer.
• Charismatic and inspirational leader with strong coaching and people-development skills.
• Demonstrable proficiency in retail math, KPIs and the use of sales reports to drive action.
• Strong organisational skills, attention to detail, and the ability to perform under pressure.
• Fluent English; ability to engage effectively with district and corporate stakeholders.

Skills

Experience

Significant, proven retail and store management experience within a fast-paced, results-driven retail environment, including people leadership, P&L awareness and proven ability to meet sales targets.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Culture

The brand fosters a polished, performance-oriented retail culture focused on elevated client service and commercial excellence. Teams operate in a fast-paced, collaborative environment with an emphasis on professional development and adherence to global brand standards.