Shop Supervisor

Overview

Michael Kors is a global luxury fashion brand within the Capri Holdings group, recognised for accessible luxury in ready-to-wear, handbags and accessories. As a retail employer, the brand prioritises polished customer experience, strong visual identity and collaboration with retail partners such as department-store shop-in-shops.

Role & Responsibilities

• Lead the Jet Set team within the La Rinascente shop-in-shop, providing daily coaching, support and performance feedback to achieve sales targets.
• Ensure brand image and grooming standards are consistently upheld and role-model company behaviours using the behaviour tool kit.
• Deliver exceptional, personalised customer service to drive loyalty and repeat business; proactively manage and grow the client database.
• Collaborate closely with shop-in-shop and host store management on sales strategies, product training and partner education to align selling standards.
• Maintain floor presence and ownership of merchandising, VM standards, stockroom organisation and timely processing of deliveries.

Qualifications

• Proven ability to work in a fast-paced, high-volume retail environment with enthusiasm and resilience.
• Demonstrated capability to motivate and collaborate with team members to achieve shared sales objectives.
• Strong communication skills; fluent English preferred.
• Professional image and attention to grooming consistent with brand policies.
• Comfortable using retail technology and tools to enhance sales and the client experience.

Skills

Experience

Experience in luxury or premium fashion retail with supervisory or team-lead responsibilities, ideally within a shop-in-shop or department-store environment. Demonstrated track record of meeting sales targets and coaching sales teams.

Education

Secondary education required; vocational training or a diploma in retail management, fashion or business is advantageous.

Culture

The workplace emphasises a fast-paced, client-centric retail mentality where image, service and collaboration are paramount. The brand seeks inclusive, diverse colleagues and adheres to equal‑opportunity principles as part of the wider Capri Holdings culture.