Senior Manager, Workplace Experience

Overview

Michael Kors is a global luxury fashion brand within Capri Holdings, a multi-brand fashion group that also includes Versace and Jimmy Choo. The brand operates at the intersection of accessible luxury and global retail, offering a fast-paced, design-led environment with cross-brand career mobility across the Capri Holdings portfolio.

Role & Responsibilities

• Oversee daily operation, maintenance and performance of building systems, equipment and workplace services across the North America corporate headquarters (New York and New Jersey).
• Coordinate building requests with property management including freight reservations, after-hours HVAC, pest control and vendor access.
• Partner with Loss Prevention and landlords to manage security services for NY and NJ office locations.
• Manage corporate services including reception, hospitality and front-of-house operations to ensure consistent service standards.
• Serve as primary point of contact for workplace-related needs, building relationships with senior leadership, Executive Assistants and cross-functional teams.
• Plan and execute office moves, space reconfigurations and workplace improvement projects, delivering initiatives on time and within budget.
• Maintain and administer facilities management software (OfficeSpace), ensuring floor plans and occupancy data are accurate and current.
• Develop and manage relationships with external vendors and service providers; oversee contracts, service levels and vendor deliverables.

Qualifications

• 7–10 years of experience in facilities management, workplace operations, project management, or related fields.
• Proven ability to partner confidently with senior leadership and manage cross-functional stakeholder relationships.
• Excellent verbal and written communication, organizational, and decision-making skills.
• Demonstrated capacity to manage multiple priorities in a deadline-driven, fast-paced environment.
• High initiative and ability to work independently; hands-on, pragmatic leadership style.
• Proficiency in AutoCAD and Microsoft Office Suite.
• Experience using facilities management or workplace software (OfficeSpace preferred).
• Ability to read architectural drawings and understand furniture layouts and interior design fundamentals.
• Ability to be on-site four days per week.

Skills

Experience

7–10 years of progressively responsible experience in facilities management, workplace operations, corporate services or project management supporting multi-site corporate headquarters.

Education

Bachelor's degree preferred in facilities management, engineering, architecture, real estate, business administration, or a related discipline.

Benefits

Generous paid time off & holiday schedule; Summer Fridays; internal mobility across Versace, Jimmy Choo and Michael Kors; cross-brand discount; exclusive employee sales; Fav 5 Cards (MK friends & family discount); 401(k) match; paid parental leave; Thrive Wellness Program; commuter benefits; gym discounts.

Culture

The workplace culture emphasizes creativity, speed and collaboration typical of a leading global fashion house. Employees operate in a design-forward, commercially focused environment with opportunities for cross-brand exposure within Capri Holdings and an emphasis on operational excellence and employee experience.