Senior Manager, Employee Relations

Location LondonEnglandUK
Type Full-Time
Seniority Senior
Posted Mar 19, 2026
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Michael Kors — Senior Manager, Employee Relations (London). Lead ER strategy for EMEA retail, manage complex investigations and drive organisational change.

Overview

Michael Kors is a global luxury fashion house within the Capri Holdings group, recognized for accessible contemporary design across handbags, ready-to-wear and accessories. As part of a multi-brand luxury portfolio, the organisation operates an international retail and corporate network and offers career mobility across Capri’s portfolio of brands.

Role & Responsibilities

  • Lead and execute the Employee Relations strategy across EMEA retail and corporate channels, ensuring alignment with the Retail People Strategy and commercial objectives.
  • Manage high‑risk and high‑profile ER cases and lead complex workplace investigations, partnering closely with Loss Prevention, Legal and external counsel where required.
  • Line‑manage and develop a regional team of ER specialists who partner with store and district management on sensitive people matters.
  • Provide pragmatic, legally informed advice on policy interpretation, disciplinary and termination documentation, grievances, flexible working, harassment and discrimination cases to mitigate legal and reputational risk.
  • Oversee ER case management processes and tools, conduct audits to ensure consistent application, and maintain accurate records for compliance.
  • Leverage ER metrics and data to identify trends, produce reporting and proactive interventions that improve engagement and reduce organisational risk.
  • Lead ER activity for change programmes, restructurings and new market openings, including consultation planning and execution.
  • Design and deliver manager and employee training to build ER capability (e.g., harassment, discrimination, performance management) and upskill line managers.

Qualifications

  • Minimum 10+ years of HR experience with at least 5 years in a managerial role covering multiple jurisdictions.
  • Proven track record managing complex and high‑profile employee relations matters and workplace investigations.
  • Excellent communication, stakeholder management and influencing skills across senior leadership and operational teams.
  • Demonstrable ability to lead change programmes and influence outcomes while balancing commercial and legal risk.
  • Strong knowledge of multi‑jurisdictional employment law and ER best practice.

Skills

Workplace investigations Employee relations case management Policy interpretation and documentation Performance and absence management Workforce restructuring and consultation ER metrics, reporting and trend analysis Change management for organisational transformation Stakeholder management and executive advising Training design and delivery Partnership with Legal and Loss Prevention

Experience

Minimum 10+ years in Human Resources, including at least 5 years in a managerial capacity supporting multiple jurisdictions; extensive experience managing complex ER cases and leading regional teams in a retail or multinational context.

Education

Bachelor’s degree in Human Resources, Business, Law or related field; professional HR qualification (e.g., CIPD or equivalent) preferred.

Benefits

Cross‑brand discounts and private employee sales; paid parental leave; generous holiday and vacation allowance; internal mobility across Capri brands; hybrid working model (three days in office per week); LifeWorks Employee Assistance Program; pension contributions; enhanced maternity and paternity pay; private health and dental coverage.

Culture

Michael Kors operates in a fast‑paced, creative retail environment that emphasises commercial excellence, style and customer experience. As part of Capri Holdings, the brand fosters an international, collaborative culture with opportunities for cross‑brand mobility and a focus on professional development and inclusion.