Sales Supervisor

Overview

Michael Kors is a global luxury lifestyle brand known for American sportswear, accessories and leather goods. The label operates within Capri Holdings Limited and is recognized for its commercial focus, accessible luxury positioning and fast-paced retail operations. As an employer it foregrounds brand-driven customer service, visual standards and international career mobility across boutiques and flagship stores.

Role & Responsibilities

• Deliver an exceptional, personalised customer experience that reflects the Michael Kors brand.
• Supervise, coach and develop sales associates while ensuring adherence to company policies, procedures and management directives.
• Lead by example to motivate the team, drive performance and support individual career development.
• Execute effective day-to-day commercial and operational tasks, including sales floor management, stock control and visual merchandising standards.
• Cultivate and grow client relationships through clienteling, book-building and memorable in-store experiences.
• Embrace and deploy available retail tools and technologies to optimise sales and service delivery.
• Foster a collaborative, supportive and inclusive work environment through flexibility and positive team leadership.

Qualifications

• Proven sales experience in retail, preferably within luxury, premium or fashion brands.
• Demonstrable team supervision or leadership experience with the ability to coach and motivate staff.
• Excellent organisational and verbal communication skills with strong attention to detail and accuracy.
• Resilience under pressure and the capacity to thrive in a fast-paced, target-driven environment.
• Ability to multitask effectively across operational, commercial and customer-facing responsibilities.
• Enthusiasm for personal and professional development and the aptitude to act as an authentic brand ambassador.
• English language proficiency (spoken).

Skills

Experience

Proven experience in retail sales with supervisory responsibility; prior exposure to luxury or premium fashion environments and demonstrable success in building client relationships and supporting commercial targets.

Education

High school diploma or equivalent; vocational qualification or training in retail, sales or fashion is desirable.

Benefits

Competitive compensation package; employee discount at Michael Kors and Jimmy Choo; provision of clothing; employee wellbeing programme.

Culture

Michael Kors operates in a commercial, creative and fast-moving retail environment where brand standards and customer service excellence are paramount. The company emphasises inclusivity, individual development and collaborative team dynamics consistent with Capri Holdings' wider approach to talent and culture.