Sales Supervisor
Michael Kors in Wolfsburg seeks a Sales Supervisor to lead the outlet team, deliver exceptional customer service and manage daily retail operations.
Overview
Michael Kors is a global luxury fashion brand known for ready-to-wear, accessories and leather goods. The label is part of Capri Holdings Limited and operates an international retail network including full-price boutiques and outlet locations. As an employer it emphasizes customer-centric service, brand presentation and opportunities for career development within a fast-paced retail environment.
Role & Responsibilities
- Deliver an exceptional, personalised customer experience aligned with brand standards
- Supervise, coach and mentor store staff while ensuring compliance with company policies and operating procedures
- Lead by example to motivate the team and support individual development plans
- Oversee daily store and operational activities to meet sales targets and maintain visual and service standards
- Foster a cooperative, supportive workplace and demonstrate flexibility to meet business needs
- Build and maintain customer relationships through clienteling, building customer books and creating memorable experiences
- Make full use of available retail tools and in-store technologies to support sales and client management
Qualifications
- Relevant retail sales experience, preferably within fashion or luxury retail
- Proven supervisory or team leadership experience
- Excellent organisational and verbal communication skills with high attention to detail
- Ability to perform under pressure in a fast-paced, demanding environment
- Demonstrated ability to multitask and manage competing priorities
- Working knowledge of English
Skills
Experience
Relevant hands-on retail sales experience with prior responsibility for supervising or coaching a sales team; experience in luxury or premium fashion retail is advantageous.
Education
Secondary education or equivalent; vocational training in retail, fashion or a related discipline is advantageous.
Benefits
Competitive compensation package; employee discount at Michael Kors and Jimmy Choo; clothing provided; employee wellbeing programme
Culture
The brand fosters a dynamic, customer-focused retail culture where team collaboration and personal development are prioritised. Employees are expected to embody the brand’s aesthetic and service ethos in a fast-moving, diverse environment that supports inclusion and professional growth.