Sales Supervisor
Michael Kors — Sales Supervisor in Rocky View, Canada. Full-time retail leadership role driving sales, clienteling and visual merchandising. CAD 15–21/hr.
Overview
Michael Kors is a global luxury lifestyle brand within Capri Holdings Limited, renowned for its accessible American luxury in ready-to-wear, accessories and leather goods. The brand operates an international retail network and emphasizes an elevated client experience, strong visual identity and commercial rigor across its stores.
Role & Responsibilities
- Drive personal and store sales performance through effective clienteling, upselling and follow-through on post-sale service (shipping, alterations, special requests).
- Coach, motivate and develop sales associates to maximize individual and team sales results and to maintain brand service standards.
- Deliver exemplary customer service; resolve client complaints promptly to preserve client relationships and brand reputation.
- Support store operations including cash controls, register management, inventory processes, shipping/receiving protocols and participation in inventories.
- Implement and maintain visual merchandising directives to ensure the sales floor is organized, stocked and aligned with the brand image.
- Contribute to loss prevention and physical security procedures and ensure adherence to company policies and grooming standards.
Qualifications
- Minimum two years of specialty retail experience, preferably in luxury or premium apparel/accessories.
- Demonstrated ability to achieve sales targets and to coach others in selling techniques and client development.
- Strong organizational aptitude with experience in inventory control, cash handling and POS procedures.
- Professional appearance and adherence to brand image and grooming standards.
- Effective communication skills and the ability to manage customer service escalations.
Skills
Experience
Minimum 2 years of specialty retail experience; luxury or premium brand experience preferred, with exposure to store supervisory responsibilities and sales coaching.
Education
High school diploma or equivalent required; post-secondary study in retail, business or a related field preferred.
Culture
The brand fosters a fast-paced, customer-focused retail culture that values polished presentation, teamwork and commercial performance. Employees are expected to deliver elevated service, adhere to brand standards and contribute to a collaborative environment where development and coaching are part of daily operations.