Sales Supervisor

Overview

Michael Kors is an American luxury fashion brand within the Capri Holdings portfolio, recognised for accessible luxury in ready-to-wear, handbags and accessories and a global retail footprint. As an employer, the brand emphasizes a fast-paced, consumer-focused retail environment that values creativity, commercial discipline and opportunities for development across its international store network.

Role & Responsibilities

• Recruit, onboard and develop store sales personnel, ensuring vacancies are filled promptly with qualified candidates.
• Provide hands-on sales leadership on the sales floor to drive daily performance and achieve store targets.
• Coach and mentor team members to deliver consistent, high-quality customer service and elevate client experience.
• Ensure strict adherence to operational procedures, loss prevention and cash-handling protocols.
• Implement and maintain brand merchandising standards and visual presentation guidelines.

Qualifications

• Minimum three years of progressive experience in retail sales management or supervisory roles.
• Proven ability to lead and develop front-line retail teams.
• Strong operational aptitude with attention to process and compliance.
• Excellent interpersonal, communication and coaching skills.

Skills

Experience

At least 3 years of management or supervisory experience in retail, preferably within fashion or luxury brands, with a track record of coaching teams, meeting sales targets and upholding brand standards.

Education

High school diploma required; post-secondary education in business, retail management or fashion is preferred.

Culture

Michael Kors fosters a creative, fast-paced retail culture that prizes commercial results, visual excellence and personalised client service. The company, part of Capri Holdings, promotes diversity and inclusion and offers internal mobility across its international store network.