Sales Supervisor

Overview

Michael Kors is a globally recognised luxury fashion house specialising in ready-to-wear, accessories and leather goods. The brand operates within Capri Holdings, a luxury fashion group that provides broad international reach and cross-brand career pathways across multiple premium labels.

Role & Responsibilities

• Coach, inspire and support the store sales team while partnering with store leadership to cultivate accountability and high performance.
• Assist with onboarding, training and development of team members to ensure consistent service standards and career progression.
• Drive inclusive, high-quality customer experiences in-store and via virtual shopping channels, prioritising client retention and loyalty.
• Maintain and proactively manage client database and client communications using company clientelling apps and tools to grow sales.
• Set, communicate and monitor sales goals and KPIs for the team, ensuring targets are understood and pursued.
• Promote loss prevention best practices and collaborate with leadership to address operational or security concerns.
• Use company communication platforms to action updates and follow through on assigned tasks.

Qualifications

• Proven retail experience with demonstrated ability to lead or supervise a sales team, preferably in a fast-paced or luxury retail environment.
• Strong interpersonal skills with the capacity to lead with empathy, clarity and respect for diverse working styles.
• Comfortable using digital selling tools and clientelling applications to enhance the customer journey.
• Resilient and adaptable with excellent organisational attention to detail.
• Familiarity with retail KPIs and experience tracking performance metrics.
• Proficiency in English, both spoken and written.

Skills

Experience

At least 2 years of progressive retail experience with supervisory or team‑lead responsibility, ideally within luxury or premium fashion and a customer‑centric environment.

Education

High school diploma or equivalent; vocational qualification or degree in retail, business or hospitality preferred.

Benefits

Cross-brand discounts & private employee sales; Vacation allowance (paid time off); Internal mobility across Capri brands; Employee Assistance Program (confidential support).

Culture

Michael Kors operates in a fast-paced, design-driven environment that values creativity, inclusivity and commercial rigor. As part of Capri Holdings, the brand emphasises cross-brand mobility, professional development and a collaborative team culture.