Sales Supervisor

Overview

Michael Kors is a global luxury fashion house known for accessible luxury in ready-to-wear, handbags and accessories. The brand is part of Capri Holdings and operates an international retail network and wholesale business; as an employer it emphasises commercial creativity, brand consistency and opportunities for internal mobility across the Capri portfolio.

Role & Responsibilities

• Inspire, coach and support the store sales team while partnering with store leadership to cultivate a culture of accountability and high performance.
• Assist in onboarding, training and development of team members to ensure consistent service standards and team readiness.
• Drive inclusive, high-quality customer experiences across in-store and virtual shopping channels to build loyalty and repeat business.
• Ensure proactive clientelling by maintaining client communication using clientelling apps and tools and by managing the client database to increase sales.
• Set, communicate and monitor sales goals and KPIs; support the team to achieve targets and translate metrics into daily priorities.
• Promote loss prevention best practices and collaborate with store leadership to address operational and security concerns.
• Use company communication platforms effectively and act on corporate updates and directives.

Qualifications

• Proven retail experience in a customer-focused, fast-paced environment; supervisory or team-leading experience preferred.
• Demonstrated ability to lead with empathy, clarity and respect for diverse working styles.
• Comfort with digital tools and an openness to use technology to enhance the customer experience.
• Strong organisational and interpersonal skills with attention to detail.
• Familiarity with retail KPIs and Microsoft Office.
• Proficiency in English, both spoken and written.

Skills

Experience

Proven retail experience with responsibility for sales delivery and customer service; supervisory or team-lead experience in a fast-paced, customer-centric environment is preferred, ideally within fashion or luxury retail.

Education

Secondary education or equivalent; vocational qualification in retail, sales, hospitality or a related discipline is advantageous.

Benefits

Cross-brand discounts and private employee sales; vacation allowance (paid time off); internal mobility across Capri brands; Employee Assistance Program for confidential support.

Culture

Michael Kors fosters a high-energy, design-driven retail culture that values commercial creativity and team development. The workplace emphasises inclusivity, mentorship and cross-brand opportunities within the Capri Holdings group.