Sales Supervisor

Overview

Michael Kors is an internationally recognised luxury fashion brand known for accessible modern American sportswear, handbags, footwear and accessories. The brand operates within Capri Holdings Limited, a global fashion group that manages multiple luxury and premium labels. Michael Kors maintains a global retail footprint and invests in talent development, retail excellence and brand-building through experiential customer service.

Role & Responsibilities

• Achieve personal and store sales targets through direct selling and by coaching associates to maximise performance.
• Provide day-to-day supervision of sales staff, including training, scheduling adherence and performance feedback.
• Deliver elevated client service, build and maintain repeat clientele using personal and team client books, and resolve customer issues to ensure satisfaction.
• Manage point-of-sale operations: execute management register functions, train staff on proper register usage and maintain cash controls.
• Support store operations including inventory management, shipping/receiving protocols, participation in inventories and communication of stock needs.
• Support risk management and physical security procedures to protect merchandise and store assets.
• Implement and maintain merchandising and visual directives; ensure the sales floor is stocked, organised and brand‑appropriate.
• Oversee post-sale follow-up (shipping, alterations, special requests) to guarantee a seamless client experience.
• Enforce brand image and grooming standards and support follow-up for training programs and seminars.

Qualifications

• Proven ability to meet or exceed sales targets and to coach a retail team to similar results.
• Strong customer service orientation with demonstrated clienteling skills and the ability to resolve disputes effectively.
• Leadership and supervision skills, including training, scheduling and performance management.
• Knowledge of store operations: register management, inventory control, shipping/receiving and loss-prevention practices.
• Professional grooming and adherence to brand image standards; reliable time and attendance practices.
• Valid driver's license if assigned offsite driving duties.

Skills

Experience

Minimum 2 years of specialty retail experience, preferably with supervisory or leadership responsibilities in a fashion or luxury retail environment.

Education

High school diploma or equivalent preferred.

Culture

Michael Kors fosters a fast-paced, client-centric retail culture that emphasises polished brand presentation, commercial awareness and continuous professional development. Team members are expected to be fashion-forward, service-oriented and committed to delivering an elevated customer experience.