Sales Supervisor

Overview

Michael Kors is a globally recognised luxury fashion brand within Capri Holdings, known for accessible luxury in ready-to-wear, accessories and leather goods. As part of a multinational luxury group, the brand emphasises premium customer service, visual excellence and retail leadership, offering a fast-paced retail environment with strong focus on team development and commercial performance.

Role & Responsibilities

• Lead, inspire and coach Jet Set Ambassadors to deliver elevated customer experiences in-store and through virtual shopping, fostering a culture of performance and accountability.
• Drive personal and store sales goals by setting KPIs, analysing sales reports, developing action plans and tracking business results to maximise revenue and units sold.
• Support onboarding, training and continuous development of the store team; provide regular feedback and performance evaluations to the Management Team.
• Maintain visible floor presence, role-model grooming and brand image standards and empower the team to resolve customer service issues in the customer's best interest.
• Manage client communications and proactively maintain the client database, utilising all available channels and company communication platforms to drive loyalty and repeat business.
• Collaborate with the District/Visual Merchandising team to implement visual directives and ensure store presentation aligns with brand standards.
• Support store operations including stock and inventory processes, loss prevention measures and store audits to protect company assets and ensure operational compliance.
• Leverage technology for inventory management, sales analysis and customer engagement to optimise performance and service delivery.

Qualifications

• Proven retail and team management experience with a fast-paced retailer.
• Demonstrable ability to meet and exceed sales targets and manage KPIs.
• Strong coaching skills with experience in onboarding and developing retail staff.
• Technology-proficient: comfortable using digital sales tools, client databases and Microsoft Office.
• Fluent English; professional communication skills across customer and internal channels.
• High standards of personal presentation and adherence to brand grooming policies.

Skills

Experience

Relevant proven retail and management experience in a fast-paced, customer-focused environment. Experience leading a frontline sales team and delivering consistent commercial results is required.

Education

Secondary education or equivalent; vocational training or a degree in business, retail management or a related field is desirable.

Culture

Michael Kors operates a commercial, customer-centric retail culture that prizes speed, energy and optimism. The workplace is collaborative and performance-driven, with clear focus on talent development, visual excellence and delivering elevated customer experiences across physical and digital channels.