Sales Supervisor

Overview

Michael Kors is an international luxury fashion house known for modern, jet‑set designs across ready‑to‑wear, accessories and footwear. The brand is part of Capri Holdings Limited and operates global retail, wholesale and digital channels, offering a fast‑paced, customer‑centric retail environment aligned with a larger luxury group.

Role & Responsibilities

• Drive personal and store sales performance to meet or exceed targets through elevated selling and service techniques.
• Coach, develop and motivate sales associates; assist in training on selling skills, clienteling and register functions.
• Deliver impeccable client service: build repeat clientele, manage client books, resolve complaints and ensure post‑sale follow‑through (shipping, alterations, special requests).
• Support store operations including cash controls, loss prevention, inventory management, shipping/receiving and participation in inventories.
• Execute visual and merchandising directives to maintain an organized, fully stocked selling floor that reflects the brand image.
• Collaborate with the store manager on risk management, physical security and adherence to company policies and procedures.
• Maintain professional image and grooming standards consistent with brand expectations and ensure team compliance with schedules and attendance.

Qualifications

• Proven retail sales experience with demonstrated supervisory or team‑lead responsibility in a luxury or premium retail environment.
• Track record of meeting or exceeding sales goals and developing others’ selling skills.
• Strong customer service orientation with experience in clienteling and relationship building.
• Familiarity with inventory processes, cash handling and basic loss prevention protocols.
• Flexibility to work part‑time hours, including evenings, weekends and holiday peaks; valid driver’s license if required for offsite product transport.

Skills

Experience

Several years of retail sales experience with at least one year in a supervisory or lead role; prior experience in luxury or fashion retail preferred.

Education

High school diploma or equivalent required; postsecondary coursework in business, retail management or fashion preferred.

Culture

Michael Kors cultivates a fast‑paced, fashion‑forward retail culture that prizes exceptional client service and commercial creativity. As part of Capri Holdings, the brand emphasizes professional development, inclusivity and equal employment opportunity, and provides reasonable accommodations during the recruitment process when requested.