Sales Supervisor

Overview

Michael Kors is a global luxury lifestyle brand within Capri Holdings Limited, recognized for accessible luxury apparel, accessories and leather goods. As part of a larger luxury group, the brand operates a network of retail stores worldwide and emphasizes elevated customer service, brand presentation and ongoing retail development.

Role & Responsibilities

• Drive personal and store sales performance by meeting individual and store sales goals and maximizing conversion through elevated levels of service and product knowledge.
• Coach, train and develop sales associates in selling techniques, clienteling and register operations to optimize team performance.
• Manage client relationships: build and maintain repeat clientele via client books, resolve complaints promptly and ensure post-sale follow-up (shipping, alterations, and special requests).
• Oversee daily store operations including cash controls, register functions, stock management, shipping and receiving procedures, and participation in inventories.
• Support risk management and physical security protocols to protect merchandise and cash assets.
• Implement and maintain merchandising and visual directives to ensure the selling floor is organized, stocked and reflects the brand image.
• Enforce professional image and attendance standards and support follow-up for training programmes and HR initiatives.
• When applicable, perform offsite driving duties to transport product between locations.

Qualifications

• Minimum two years of specialty retail experience.
• Proven supervisory or lead experience in a retail environment; luxury or premium brand experience preferred.
• Demonstrated coaching and people-development ability with a track record of meeting sales targets.
• Strong customer service and complaint-resolution skills; clienteling experience preferred.
• Familiarity with cash handling, register management and inventory control procedures.
• Professional grooming and image consistent with the brand; ability to adhere to schedule and attendance policies.
• Valid driver's license and clean driving record when offsite driving responsibilities apply.
• Flexibility to work retail hours including weekends and peak shopping periods.

Skills

Experience

Minimum two years of specialty retail experience with supervisory or lead responsibilities; prior experience with luxury or premium brands is preferred.

Education

High school diploma or equivalent required; associate's or bachelor's degree in business, retail management or a related field preferred but not required.

Culture

Michael Kors cultivates a fast-paced, fashion-forward retail culture that prizes elevated customer service, strong visual presentation and professional development. As part of Capri Holdings, the brand emphasizes inclusivity and equitable recruitment practices and supports reasonable accommodations during the hiring process.