Sales Supervisor
Michael Kors Sales Supervisor (part-time) in Century City, CA — lead sales, clienteling, merchandising and store operations for the Los Angeles area.
Overview
Michael Kors is a global luxury fashion brand known for accessible luxury in ready-to-wear, accessories and footwear. As part of Capri Holdings Limited, the brand operates a global retail network that emphasizes a client-centric, fashion-forward retail experience and professional development for store teams.
Role & Responsibilities
- Achieve personal and store sales targets through elevated levels of service and disciplined selling techniques.
- Coach, supervise and develop sales associates to maximise individual and team performance; assist in staff training and follow-up for all in-store programs.
- Build and maintain lasting client relationships through client book management and repeat client development.
- Ensure exemplary customer service and resolve client complaints swiftly to guarantee client satisfaction.
- Support store operations including inventory control, stock processing, shipping/receiving paperwork and participation in inventories.
- Manage risk, physical security and store cash controls in collaboration with the Store Manager.
- Execute merchandising and visual directives to maintain an organised, fully stocked selling floor that reflects brand standards.
- Perform and instruct appropriate register usage and management register functions; ensure all sales-related policies and procedures are followed.
Qualifications
- Minimum 2 years of specialty retail experience.
- Demonstrable sales performance and strong clienteling ability (client book management).
- Experience supervising or providing day-to-day guidance to retail staff.
- Proficient with point-of-sale/register operations and basic cash control procedures.
- Availability to work a retail schedule including weekends and peak trading periods.
- Professional grooming and presentation consistent with brand image.
Skills
Experience
Minimum two years of specialty retail experience with demonstrated achievement of sales targets; prior experience in supervisory duties, clienteling, visual merchandising and inventory/cash control is preferred.
Education
High school diploma or equivalent; further education or coursework in retail, fashion, or business is advantageous.
Culture
The brand fosters a fast-paced, client-focused retail culture with an emphasis on fashion expertise, high service standards and professional development. As part of Capri Holdings Limited, the environment balances global brand heritage with local retail execution and diversity initiatives.