Sales Supervisor

Overview

Michael Kors is a global luxury fashion brand within the Capri Holdings group, recognised for accessible luxury and a strong international retail footprint. As part of Capri Holdings, the brand offers career mobility across a cluster of designer labels and emphasizes talent development, diversity and an entrepreneurial retail culture.

Role & Responsibilities

• Lead, coach and inspire the store sales team while partnering with the host store to cultivate a culture of accountability and high performance.
• Support onboarding, training and ongoing development to ensure team members are confident and customer-focused.
• Drive inclusive, high-quality customer experiences both in-store and via virtual Shopping channels to build loyalty and repeat business.
• Maintain and optimise client communication through clientelling apps and tools; proactively manage the client database to increase sales.
• Set, communicate and track clear sales goals and KPIs so every team member understands their contribution to results.
• Promote a proactive approach to loss prevention and collaborate with store leadership to address operational or security concerns.
• Use company communication platforms effectively and execute on corporate updates and action items.

Qualifications

• Proven retail experience in a fast-paced, customer-centric environment, preferably within luxury or premium brands.
• Demonstrated ability to lead and coach colleagues with empathy, clarity and respect for diverse working styles.
• Proficiency in English (spoken and written).
• Comfortable with digital sales tools and clientelling technology; willingness to adopt new systems to enhance customer experience.
• Familiarity with retail KPIs and Microsoft Office.
• Strong organisational and interpersonal skills, with acute attention to detail.
• Resilience and adaptability in a dynamic retail setting.

Skills

Experience

Previous supervisory experience in a retail or concession environment, with a proven track record of achieving sales targets, developing team members and managing client relationships.

Education

High school diploma or equivalent; further education or vocational training in retail, business or management is advantageous.

Benefits

Cross-Brand Discounts & Private Employee Sales; Vacation allowance (paid time off); Internal mobility across Capri brands; Employee Assistance Program for mental, emotional and financial wellbeing.

Culture

The brand fosters a collaborative, inclusive and fast-paced retail culture where diverse perspectives are valued and individual development is encouraged. Employees benefit from cross-brand mobility within the Capri Holdings network and a focus on coaching, accountability and customer-centric performance.