Sales Associate

Overview

Michael Kors is a global luxury lifestyle brand within the Capri Holdings group, recognized for accessible luxury in apparel, accessories and leather goods. As a retail employer the brand emphasizes elevated client service, fashion-forward merchandising and professional development for store teams across internationally distributed boutiques.

Role & Responsibilities

• Achieve and exceed individual and store sales targets through proactive selling and relationship-building.
• Deliver elevated levels of service and personalized client experiences using clienteling tools such as a client book.
• Demonstrate thorough product knowledge across the assortment and communicate features and benefits to clients.
• Manage after‑sales details including shipping, alterations and special requests to ensure full client satisfaction.
• Resolve client issues and complaints promptly to preserve and grow repeat clientele.
• Maintain selling floor standards: merchandising, stock presentation, replenishment and visual cleanliness.
• Support stockroom operations, inventory control, receiving/shipping procedures and related paperwork.
• Execute Point-of-Sale (POS) and register functions accurately and comply with all cash-handling and sales policies.
• Adhere to scheduled hours, time and attendance policies, and participate in required training and team meetings.

Qualifications

• Proven retail sales ability, with prior experience in luxury or branded fashion preferred.
• Exceptional customer service and interpersonal skills with a client-focused sales approach.
• Comfortable using Point-of-Sale systems and performing cash register functions; basic numeracy for transactions and reporting.
• Organized, detail-oriented and able to manage multiple post-sale tasks (shipping, alterations, paperwork).
• Flexible availability to work retail hours including evenings, weekends and peak seasonal periods.
• Legal authorization to work in the United States.

Skills

Experience

Previous retail sales experience is required; experience in luxury fashion, accessories or branded retail with a track record of meeting sales targets and practicing clienteling is strongly preferred.

Education

High school diploma or equivalent; additional retail, fashion or customer-service training is an advantage.

Culture

Michael Kors retail teams operate in a fast-paced, fashion-driven environment that values elevated client service and keen product knowledge. Boutique culture emphasizes polished presentation, teamwork and opportunities to develop retail and merchandising skills within a global luxury brand.