Sales Associate

Overview

Michael Kors is a global luxury lifestyle brand known for its accessible luxury ready-to-wear, accessories and footwear. The label operates internationally and is part of Capri Holdings Limited, a multi-brand fashion group. As an employer, Michael Kors emphasizes design-driven product, customer experience and retail excellence across its boutiques and wholesale channels.

Role & Responsibilities

• Achieve and exceed individual and store sales targets through elevated levels of service and product knowledge.
• Deliver personalised clienteling: build and maintain repeat clientele and utilise the client book to drive sales.
• Manage the post-sale experience, coordinating shipping, alterations and special requests to ensure customer satisfaction.
• Provide the highest standard of customer service and resolve client issues promptly and professionally.
• Maintain sales floor presentation: ensure merchandise is stocked, organized and styled in accordance with brand visual standards.
• Support stockroom operations including receiving, shipping, inventory control and participation in inventories.
• Comply with Point-of-Sale procedures and accurately execute all relevant register functions and paperwork.
• Adhere to company image and grooming standards, punctuality, attendance and participate in training and development as required.

Qualifications

• Demonstrated customer-service orientation with strong interpersonal and communication skills.
• Solid product knowledge and an active interest in fashion and market trends.
• Ability to build relationships and foster repeat business through clienteling techniques.
• Reliable, professional presentation and adherence to brand grooming standards.
• Comfortable with cash handling, POS operations and inventory procedures.

Skills

Experience

Preferably 1+ year of retail experience, ideally within luxury, fashion or premium lifestyle brands, with a proven record of meeting or exceeding sales targets.

Education

High school diploma or equivalent; post-secondary education in fashion, retail or a related field is advantageous.

Culture

Michael Kors cultivates a fast-paced, client-focused retail culture that values style, professionalism and commercial drive. The workplace emphasizes ongoing training, teamwork and a commitment to delivering exceptional in-store experiences, alongside a declared equal opportunity approach to recruitment.