Sales Associate

Overview

Michael Kors is an American luxury fashion house known for accessible luxury in ready-to-wear, accessories and watches. The brand operates globally as part of Capri Holdings Limited, which positions Michael Kors alongside other premium labels and supports an international retail and wholesale footprint.

Role & Responsibilities

• Deliver exceptional, personalised client service to build loyalty and drive repeat business.
• Achieve individual and store sales targets through consultative selling, upselling and cross-selling.
• Maintain in-store visual merchandising and presentation standards in line with brand guidelines.
• Perform point-of-sale transactions, cash handling and basic daily reconciliation accurately.
• Manage stockroom inventory, receive and process deliveries, and ensure product availability on the sales floor.
• Develop product knowledge to advise clients on features, craftsmanship and styling.
• Support store operations including fitting room management, loss prevention and opening/closing procedures.
• Contribute to clienteling activities, including follow-up communications and appointment management.

Qualifications

• Proven ability to deliver high-quality customer service in a retail or luxury environment.
• Excellent verbal communication and interpersonal skills with a client-focused mindset.
• Flexible availability including weekends, evenings and holidays.
• Right to work in the United States.
• High school diploma or equivalent preferred.

Skills

Experience

Previous retail sales experience preferred, ideally with at least 1 year in a customer-facing role; luxury retail experience is an advantage.

Education

High school diploma or equivalent preferred.

Culture

Michael Kors fosters a fast-paced, fashion-driven retail culture that values creativity, client focus and teamwork. As part of Capri Holdings, the brand emphasizes diversity, inclusion and professional development within an international luxury group.