Sales Associate

Overview

Michael Kors is a globally recognised luxury fashion house known for accessible American sportswear and refined accessories. The brand is part of Capri Holdings Limited and operates an international retail network that emphasises brand storytelling, customer experience and continuous talent development across boutiques and department store concessions.

Role & Responsibilities

• Act as a Michael Kors Ambassador, delivering exceptional, personalised customer experiences to build loyalty and repeat business.
• Manage proactive client communication and relationship-building using company clientelling apps and CRM tools.
• Maintain impeccable on-floor presence and inventory/stock presentation to brand standards.
• Collaborate with store management to monitor performance metrics, identify sales opportunities and execute action plans.
• Leverage Product Knowledge packs to become a selling expert and confidently advise customers on product features and styling.

Qualifications

• Enthusiasm for fashion and a strong customer-service orientation.
• Relevant retail sales experience in a fast-paced environment.
• Ability to collaborate, motivate colleagues and contribute to a team-first culture.
• Technological proficiency with clientelling apps and point-of-sale systems.
• Effective verbal communication; local language proficiency is preferred.

Skills

Experience

Previous experience in retail sales, preferably within fashion or luxury brands, demonstrating the ability to meet sales targets and deliver high-quality client service.

Education

Secondary education (high school diploma) or equivalent; vocational training or certification in retail, sales or luxury brand service preferred.

Benefits

Competitive compensation package; attractive commission scheme; clothing allowance

Culture

Stores operate within a fast-paced, creative retail environment that values professionalism, inclusivity and teamwork. Colleagues are expected to be brand ambassadors who balance commercial drive with polished client service and ongoing personal development.