Sales Associate

Overview

Michael Kors is a global luxury lifestyle brand known for accessible luxury ready-to-wear, accessories and leather goods. The label operates within Capri Holdings Limited, a multinational fashion group, and offers employees the opportunity to work within a globally recognised luxury retail environment with structured training and career mobility across markets.

Role & Responsibilities

• Achieve and exceed individual and store sales targets through proactive selling and relationship-building.
• Deliver elevated, personalised client service and cultivate repeat clientele using a client book and proactive outreach.
• Demonstrate authoritative product knowledge across merchandise categories and advise clients on styling and fit.
• Manage post-sale activities including shipping, alterations follow-up and fulfilment of special client requests to ensure complete satisfaction.
• Operate Point-of-Sale (POS) systems accurately, including register functions, cash handling and transaction reconciliation.
• Maintain the visual presentation, organisation and replenishment of the selling floor and stockroom; participate in inventory counts.
• Support shipping and receiving procedures and associated paperwork in accordance with store policies.
• Adhere to scheduled hours, time and attendance policies, and participate in required training and store meetings.

Qualifications

• Proven ability to meet sales targets and provide exceptional customer service in a retail setting.
• Strong interpersonal and communication skills with a client-focused demeanour.
• Capacity to manage multiple after-sales details (shipping, alterations, special requests) with attention to accuracy.
• Flexibility to work retail hours including weekends, evenings and peak seasonal periods.
• Legal authorization to work in the United States.

Skills

Experience

Typically 1+ years of retail sales experience, preferably within luxury or premium fashion brands, demonstrating measurable sales performance and clienteling capability.

Education

High school diploma or equivalent required; post-secondary studies or formal training in retail, fashion or related disciplines preferred.

Culture

The Michael Kors retail environment is fast-paced, client-centric and style driven, with a strong emphasis on professional presentation and premium service. The brand fosters development through in-store training and opportunities within the broader Capri Holdings network, while promoting inclusivity and diversity in hiring and customer engagement.