Sales Associate

Overview

Michael Kors is a global luxury lifestyle brand offering ready-to-wear, accessories and footwear. The label operates within Capri Holdings, a multi-brand fashion group, and is recognised for accessible luxury, strong retail presence and a focus on contemporary design. As an employer, the brand emphasises performance-driven retail, visual standards and client-focused service.

Role & Responsibilities

• Achieve and exceed individual and store sales targets through proactive client engagement and upselling.
• Deliver elevated, personalised customer service and cultivate long-term client relationships via clienteling and a maintained client book.
• Demonstrate comprehensive product knowledge and communicate merchandise value and features to clients.
• Manage post-sale details including shipping, alterations and special client requests to ensure satisfaction.
• Maintain sales floor and stockroom standards: merchandising, replenishment, organization and participation in inventories.
• Execute Point-of-Sale transactions accurately and comply with all cash-handling, shipping/receiving and sales-related procedures.
• Resolve client concerns promptly and professionally to preserve brand reputation and ensure repeat business.
• Attend and participate in training, development sessions and store meetings as directed by management; adhere to scheduled hours and time-and-attendance policies.

Qualifications

• Right to work in the United States.
• Availability for flexible scheduling, including weekends, evenings and holiday periods.
• Strong interpersonal and verbal communication skills with a client-first orientation.
• Experience with cash handling and point-of-sale systems, with attention to accuracy and loss-prevention procedures.
• Keen interest in fashion, market trends and the Michael Kors brand aesthetic.
• Physical ability to stand for extended periods and to handle routine stock tasks (receiving, lifting boxes).

Experience

Previous retail sales experience is preferred; experience with luxury or premium brands and clienteling is advantageous.

Education

High school diploma or equivalent required; additional retail, fashion or customer-service coursework is a plus.

Culture

The brand fosters a fast-paced, client-centric retail culture rooted in creativity and commercial excellence. As part of Capri Holdings, Michael Kors emphasises inclusivity and professional development within an international, fashion-driven environment.