Sales Associate

Overview

Michael Kors is a globally recognised luxury fashion brand and part of Capri Holdings. The brand operates international retail boutiques and department-store concessions, emphasising elevated customer service, trend-aware design and a fast-paced retail environment. As an employer, Capri Holdings positions its house brands within a global luxury portfolio and prioritises diversity, inclusion and professional development for retail teams.

Role & Responsibilities

• Achieve and exceed individual and store sales targets through consultative, elevated client service.
• Develop and maintain lasting client relationships and a personal client book; execute clienteling efforts to drive repeat business.
• Demonstrate comprehensive product and trend knowledge to provide tailored styling and merchandising recommendations.
• Manage all aspects of the post-sale experience, including shipping, alterations coordination and handling customer special requests.
• Operate Point-of-Sale systems accurately; complete register functions and comply with POS policies and procedures.
• Maintain a tidy, well-stocked selling floor and stockroom; assist with inventory counts and stock management.
• Support shipping and receiving processes and associated paperwork in accordance with store protocols.
• Adhere to scheduled hours, time-and-attendance policies, and participate in all required training and development sessions.

Qualifications

• Minimum 2 years of retail experience; prior experience in luxury or premium fashion retail preferred.
• Proven track record of meeting sales targets and delivering exemplary customer service.
• Excellent interpersonal, verbal communication and client relationship skills.
• Ability to operate Point-of-Sale (POS) systems and execute register transactions accurately.
• Organisational aptitude for inventory control, stockroom procedures, and shipping/receiving documentation.
• Flexibility to work varied retail hours including weekends and holidays.

Skills

Experience

Minimum two years of retail experience is required; experience in luxury or premium-brand retail and a demonstrable sales record are highly preferred.

Education

High school diploma or equivalent; additional coursework or credentials in retail, fashion, or visual merchandising are advantageous.

Culture

The Michael Kors retail environment is fast-paced, creative and client-centric, reflecting the larger Capri Holdings portfolio's emphasis on global luxury retail. The employer stresses inclusivity and diversity, offering an environment that supports professional growth within an international brand framework.