Sales Associate

Overview

Michael Kors is a global luxury lifestyle brand known for accessible luxury in ready-to-wear, accessories and footwear. The label operates a broad retail network including full-price boutiques, outlet locations and wholesale channels and is part of Capri Holdings Limited, a multinational fashion group. As an employer the brand emphasizes customer-centric service, visual standards and career progression within a fast-paced retail environment.

Role & Responsibilities

• Deliver exceptional client service and build lasting client relationships through personalised attention and clienteling.
• Achieve individual and store sales targets by actively engaging customers on the sales floor and converting opportunities.
• Support daily store operations including merchandising, stock replenishment, and maintaining visual and brand presentation standards.
• Process transactions accurately and maintain point-of-sale, cash handling and after-sales procedures in line with policy.
• Work collaboratively with the store team to ensure smooth operations, including opening/closing tasks and shift handovers.

Qualifications

• Previous retail experience; luxury retail or outlet experience preferred.
• Fluent English; additional languages are an advantage.
• Strong interpersonal and communication skills with an emphasis on customer service.
• Excellent organisational aptitude, attention to detail and the ability to prioritise in a fast-paced environment.
• Flexible, reliable and able to work varied shifts including weekends and peak trading periods.

Skills

Experience

Entry-level retail role with prior customer-facing retail experience preferred; experience within luxury or outlet environments is advantageous. Demonstrated ability to meet sales targets and work as part of a team in a high-volume store is desirable.

Education

Secondary education (GCSEs or equivalent) preferred; formal retail or product training is a plus.

Culture

The Michael Kors retail environment is fast-paced and performance-driven, with strong emphasis on customer experience, visual standards and teamwork. Stores encourage entrepreneurial thinking and provide development opportunities for individuals seeking a career within luxury retail.