Sales Associate

Overview

Michael Kors is a global luxury fashion brand known for modern American sportswear, accessories and footwear. Operated under Capri Holdings, the label maintains an international retail network and a reputation for accessible luxury. As an employer, Michael Kors trades on creative merchandising, a customer-centric retail culture and opportunities for frontline career progression across its boutiques.

Role & Responsibilities

• Represent the Michael Kors brand as an MK Ambassador and model exceptional customer service to drive loyalty and repeat business.
• Deliver personalised client engagement using all clientelling apps and tools to maintain ongoing client communication and follow-up.
• Maintain strong floor and stock presence, ensuring product is merchandised to brand standards and immediately available to clients.
• Collaborate closely with store management to translate business results into sales opportunities and improve store performance.
• Leverage Product Knowledge packs to become a selling expert capable of advising customers with confidence and product authority.
• Understand key sales metrics and contribute to meeting individual and team targets through proactive selling.

Qualifications

• Relevant retail sales experience, ideally within fashion or luxury.
• Demonstrable enthusiasm for fashion and working in a fast-paced retail environment.
• Ability and desire to collaborate, motivate colleagues and contribute positively to team performance.
• Technological proficiency with the ability to adopt clientelling tools and digital sales platforms.
• Effective communication skills; proficiency in the local language is preferable.

Skills

Experience

Previous retail sales experience is required; experience in luxury or premium fashion retail is preferred. The role expects familiarity with client relationship processes and meeting sales targets.

Education

High school diploma or equivalent; vocational training in retail, sales or hospitality is beneficial but not mandatory.

Benefits

Competitive compensation package; attractive commission scheme; clothing allowance.

Culture

The Michael Kors retail environment is creative, fast-paced and team-oriented, with a strong emphasis on brand presentation and customer experience. The company values collaborative leadership and offers frontline employees opportunities to develop selling expertise and progress within an international luxury network.