Sales Advisor

Overview

Michael Kors is a globally recognised luxury fashion brand within Capri Holdings Limited, known for accessible luxury across ready-to-wear, handbags and accessories. As part of a multinational luxury group, the brand emphasises global reach, commercial rigor and elevated customer experiences while investing in retail training and talent development.

Role & Responsibilities

• Achieve and exceed individual and store sales targets through consultative selling and personalised service.
• Deliver elevated levels of sales and customer service, demonstrating deep product knowledge across the women's collection.
• Manage post-sale customer care including shipping, alterations coordination and special requests to guarantee client satisfaction.
• Build and maintain a repeat clientele using the client book and proactive clienteling activities.
• Resolve client issues promptly and professionally to preserve brand reputation and loyalty.
• Maintain a neat, well-merchandised selling floor and ensure stockroom inventory is accurate and organised.
• Support receiving, shipping and stock processes including associated paperwork and participate in inventory counts.
• Comply with Point-of-Sale policies and correctly execute all relevant register functions and cash-handling procedures.
• Adhere to scheduled hours, time and attendance policies, and participate in required training and store meetings.

Qualifications

• Minimum 2 years of retail experience; previous experience in luxury, premium or fashion retail preferred.
• Proven track record of meeting sales targets and delivering exceptional customer service.
• Familiarity with Point-of-Sale systems, inventory control and basic cash-handling procedures.
• Strong communication and interpersonal skills; multilingual ability is welcome but not required.
• Flexible availability, including evenings, weekends and peak shopping periods.

Skills

Experience

Minimum two years of hands-on retail sales experience, preferably within fashion or luxury retail, demonstrating success in meeting sales targets, client development and operating POS and inventory processes.

Education

High school diploma or equivalent; vocational retail training or related coursework is advantageous.

Culture

Michael Kors operates in a fast-paced, fashion-driven environment that values polished client service, commercial performance and continuous learning. The retail culture emphasises professional development, collaboration across stores and adherence to luxury-brand standards.