Retail Supervisor

Overview

Michael Kors is a global luxury lifestyle brand within Capri Holdings that designs and markets accessible luxury ready-to-wear, handbags, footwear and accessories. The brand operates internationally with a portfolio of flagship stores and wholesale partners, and is recognized for a cosmopolitan, fashion‑forward aesthetic and a high-touch retail experience.

Role & Responsibilities

• Drive personal and store sales performance to achieve and exceed targets through high‑touch clienteling and elevated service.
• Coach, develop and mentor sales associates to refine selling techniques and maximize conversion and average transaction value.
• Demonstrate and maintain comprehensive product knowledge across assortments; translate trends into selling opportunities.
• Ensure post‑sale execution including shipping, alterations coordination and special requests to secure client satisfaction and retention.
• Support and resolve customer service issues, returns and product complaints swiftly to preserve brand standards and client loyalty.
• Collaborate with the store manager on risk management, physical security, cash controls and inventory integrity.
• Train staff on register operations and execute management register functions as required.
• Manage stock, receiving and shipping protocols, complete related paperwork and participate in inventories.
• Maintain the selling floor and visual standards: ensure displays, merchandising directives and deliveries are processed promptly.
• Monitor product performance, communicate replenishment needs and escalate merchandising concerns.
• Uphold professional image and grooming standards and ensure adherence to time and attendance policies.
• Support follow‑up for training programmes and assist in broader HR‑related activities when required.

Qualifications

• Minimum two years of retail experience, including at least one year in a supervisory or lead role—experience in luxury or premium fashion preferred.
• Proven track record of meeting or exceeding sales targets and delivering exceptional client service.
• Demonstrable experience in clienteling, visual merchandising, inventory control and cash handling.
• Strong coaching, communication and interpersonal skills with the ability to develop team performance.
• Flexibility to work a retail schedule including weekends, evenings and holidays; valid driver's license preferred if role requires offsite transporting of merchandise.

Skills

Experience

At least two years of retail experience with a minimum of one year in a supervisory or lead capacity; prior exposure to luxury or premium fashion retail is strongly preferred.

Education

High school diploma or equivalent; coursework or certification in retail management, fashion merchandising or a related discipline preferred.

Culture

Michael Kors cultivates a fast‑paced, fashion‑driven retail environment that prizes exceptional client service, strong visual standards and commercial acumen. The workplace emphasizes teamwork, professional presentation and continuous development within the broader Capri Holdings portfolio.