Retail Sales Associate
Michael Kors Sales Associate (Full-time) in Madrid — drive luxury sales, deliver exceptional client service and manage store operations.
Overview
Michael Kors is a globally recognised luxury lifestyle brand offering ready-to-wear, accessories and footwear. As part of Capri Holdings, the brand operates worldwide retail boutiques and flagship stores and is known for a fashion-forward, commercial aesthetic and high standards of client service. The employer emphasizes retail excellence, brand presentation and customer-centric selling in a fast-paced luxury environment.
Role & Responsibilities
- Drive sales through proactive client engagement and personalised service to achieve store targets.
- Deliver the highest standards of customer service to build and retain a loyal client base (clienteling).
- Support inventory management, including stock control, replenishment and cycle counts.
- Execute company visual merchandising standards and maintain boutique presentation.
- Support day-to-day store operations to ensure consistent sales performance and operational compliance.
- Forecast store needs and communicate requirements to management to optimise product availability.
- Adhere to and promote corporate policies, procedures and brand guidelines.
Qualifications
- Experience in fashion retail or boutique environment, ideally within a premium or luxury brand.
- Strong communication, organisational and leadership capabilities.
- Proven customer-service orientation with an ability to cultivate long-term client relationships.
- Capacity to multitask and perform under pressure in a dynamic retail setting.
- Flexible availability to meet the scheduling demands of boutique retail, including weekends and peak periods.
- Ability to work both independently with minimal supervision and collaboratively as part of a team.
- Analytical problem-solving skills: define issues, gather data and draw valid conclusions.
Skills
Experience
Previous experience in fashion retail or a luxury boutique is required; prior customer-facing sales experience within premium brands is preferred.
Education
High school diploma or equivalent; vocational training or certification in retail, fashion or visual merchandising is desirable.
Culture
Michael Kors operates in a fast-paced, creative retail environment that prioritises exceptional client service and brand presentation. As part of Capri Holdings, the workplace emphasises diversity and inclusion, collaborative teams and opportunities to develop retail and leadership capabilities within a global fashion network.