Retail Sales Associate

Overview

Michael Kors is a global luxury lifestyle brand known for American sportswear, accessories and leather goods. Operating alongside sister houses within Capri Holdings, the brand maintains a strong international retail footprint and a reputation for accessible luxury and trend-led product innovation.

Role & Responsibilities

• Deliver outstanding client experiences through proactive, personalized customer engagement to convert traffic and achieve sales targets.
• Execute daily sales operations to a high standard, including clienteling, merchandising, stock replenishment and checkout procedures.
• Continuously expand product, styling and trend knowledge to inspire clients and provide considered fashion advice.
• Collaborate with store management to develop and implement initiatives to maximise individual and store sales performance.
• Utilise all available tools and technologies (POS, CRM) to track clients, follow up on leads and optimise sales results.
• Demonstrate flexibility in hours and tasks and pursue ongoing personal and professional development within a fast-paced retail environment.

Qualifications

• Proven retail sales experience, preferably within premium or luxury fashion.
• Excellent verbal communication and organisational skills with meticulous attention to detail.
• Ability to perform under pressure in a busy, target-driven environment.
• Strong multitasking ability and a solutions-oriented, customer-first mindset.
• Fluency in German and English.

Skills

Experience

Relevant retail sales experience in a high-street or luxury fashion environment; demonstrable track record of achieving sales targets and delivering exceptional client service.

Education

Secondary education (high school diploma) or equivalent; vocational retail or sales training is desirable.

Benefits

Competitive compensation package; employee discount at Jimmy Choo and Michael Kors; clothing provided; employee wellbeing programme.

Culture

The workplace is fast-paced, commercial and team-oriented, with a strong emphasis on customer service and brand ambassadorship. The retail teams are multicultural and collaborative, offering opportunities for development across the Capri Holdings portfolio.