Key Holder

Overview

Michael Kors is a global luxury lifestyle brand known for refined ready-to-wear, accessories and leather goods. The brand operates within Capri Holdings, a multinational fashion group, offering employees exposure to international retail standards, structured brand development and cross‑brand career mobility across a portfolio of prestige labels.

Role & Responsibilities

• Lead, inspire and coach the in‑store team while partnering with the host store to cultivate a culture of accountability, high performance and inclusive customer service.
• Assist store management with onboarding, training and ongoing development of team members to ensure consistent delivery of brand standards.
• Drive exceptional customer experiences in‑store and via virtual shopping channels, prioritizing client retention and loyalty.
• Maintain and proactively manage the client database; ensure MK Ambassadors use all clientelling apps and tools to sustain client communication and grow sales.
• Set, communicate and monitor sales targets and KPIs, ensuring each team member understands their contribution to commercial objectives.
• Promote a proactive approach to loss prevention and collaborate with store leadership to address security and shrinkage concerns.
• Utilize company communication platforms effectively and execute required operational updates and actions.

Qualifications

• Proven retail experience in a fast‑paced, customer‑facing environment.
• Demonstrable ability to lead and coach colleagues with empathy, clarity and respect for diverse working styles.
• Comfortable with technology and committed to using digital tools to enhance the customer experience.
• Resilient and adaptable, able to perform under changing retail conditions.
• Strong organisational and interpersonal skills with meticulous attention to detail.
• Familiarity with retail KPIs and practical proficiency in Microsoft Office.
• Proficiency in English, both spoken and written.

Skills

Experience

At least 2 years of hands‑on retail experience, preferably within luxury or premium retail; prior key‑holder or supervisory experience is advantageous.

Education

High school diploma or equivalent; further study or vocational training in retail, fashion or business is preferred.

Benefits

Cross‑Brand Discounts & Private Employee Sales; Vacation Allowance (paid time off); Internal Mobility Across Capri Brands; Employee Assistance Program (confidential wellbeing support).

Culture

Michael Kors fosters a fast‑paced, creative retail environment that values style, commercial discipline and inclusivity. As part of Capri Holdings, the brand emphasises internal mobility, professional development and a collaborative culture that encourages diverse perspectives and client‑centric service.