ICONS Clientelling Expert

Location BicesterOxfordshireUK
Type Full-Time
Seniority Mid-Level
Posted Mar 19, 2026
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Michael Kors seeks an ICONS Clientelling Expert in Bicester, UK — Full-time role driving ICON collection sales and client relationships.

Overview

Michael Kors is an internationally recognised luxury fashion brand known for accessible, jet-set inspired apparel, accessories and lifestyle products. The label operates within Capri Holdings and combines global retail presence with a strong focus on brand-led merchandising, elevated customer service and a fast-paced retail culture.

Role & Responsibilities

  • Represent the ICONS collection and act as a product and brand ambassador to drive ICON business and category growth.
  • Deliver exceptional customer experiences and lead by example to cultivate loyalty and repeat clientele.
  • Maintain ongoing client communication and relationship management using all available clientelling apps and tools.
  • Sustain compelling floor and stock presence through merchandising standards and inventory stewardship.
  • Collaborate with store management to communicate sales opportunities and drive overall store performance.
  • Utilise Product Knowledge packs to become a selling expert and confidently advise customers.
  • Analyse business results and identify opportunities to increase sales and improve client conversion.

Qualifications

  • Previous clientelling experience within luxury or premium retail environments.
  • Proven sales experience with enthusiasm for working in a fast-paced retail setting.
  • Demonstrable ability to collaborate, motivate and inspire colleagues to achieve team targets.
  • Technological proficiency and capability to leverage clientelling tools to enhance sales and service.
  • Strong verbal communication skills; local language proficiency is preferred.

Skills

Clientelling Client communication Use of clientelling apps and tools Product knowledge Visual merchandising / floor and stock presence Sales advisory and upselling

Experience

Previous clientelling and retail sales experience is required. Demonstrable success in building client relationships, using digital clientelling tools and contributing to store sales performance is expected.

Education

Secondary education (high school diploma) or equivalent; retail, fashion or customer service-related training or certificates are advantageous but not mandatory.

Benefits

Competitive compensation package; Attractive commission scheme; Clothing allowance

Culture

The brand fosters a dynamic, team-oriented retail environment where energy, optimism and customer focus are prized. Employees are expected to embody the brand’s polished, customer-facing ethos while collaborating across teams to meet commercial objectives.