Employee Relations Specialist

Overview

Michael Kors is a global luxury fashion brand operating within the Capri Holdings group. The brand is known for accessible luxury, global retail operations and a matrix organisational structure that enables cross-brand mobility across Capri’s portfolio. As an employer, it offers roles that combine retail-facing HR delivery with regional, cross-border collaboration and a commercial mindset.

Role & Responsibilities

• Act as the primary ER contact for assigned retail store management teams, providing pragmatic advice on policy interpretation, performance management, investigations, harassment, discrimination and dismissals.
• Ensure consistent application of HR policies and local employment legislation across the region, partnering with HR Business Partners and legal counsel where required.
• Lead or support workplace investigations in partnership with Loss Prevention and Store Managers to reach commercially minded, legally compliant outcomes.
• Manage ER casework end-to-end using established case management tools; maintain accurate records to ensure compliance and enable trend analysis.
• Analyse ER data and trends at store, country and EMEA levels to identify areas for intervention and training investment.
• Support workforce change activities, including restructures, position eliminations and workforce reduction, preparing documentation and escalating risks appropriately.
• Deliver store-level training and coaching to line managers to build capability in performance, absence and employee relations matters.
• Contribute to the evolution of ER policies, processes and reporting to improve service delivery and reduce risk.

Qualifications

• In-depth knowledge of HR policies, employee relations best practice and local labour law/compliance.
• Excellent verbal and written communication skills with a customer-service orientation.
• Proven judgement and problem-solving capability in complex, confidential employee matters.
• Strong stakeholder management skills with the ability to influence store leaders and HR partners.
• High attention to detail and ability to handle sensitive/confidential information with discretion.
• Proficiency with Microsoft Office Suite and familiarity with HR technology platforms.

Skills

Experience

Demonstrable experience in employee relations within a retail, hospitality or comparable consumer-facing environment, including conducting investigations, managing ER cases end-to-end and partnering with HR Business Partners and legal counsel across multiple locations.

Education

Bachelor’s degree in Human Resources, Business Administration, Law or equivalent professional experience.

Benefits

Cross-brand discounts & private employee sales; paid parental leave; generous holiday and vacation allowance; internal mobility across Capri brands; hybrid working model (three days in-office per week); LifeWorks Employee Assistance Program; pension contributions; enhanced maternity and paternity pay; private health and dental coverage.

Culture

Michael Kors combines a fast-paced, creative retail culture with structured regional HR support; teams operate with a commercial mindset and an emphasis on collaboration across Capri Holdings. The workplace values mobility, professional development and a pragmatic approach to people management in a global luxury environment.